Terms & Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. By paying a deposit or signing a Quote, you agree to be bound by this agreement between you (the Customer) and 5 Points Electric Pty Ltd ('we', 'us', 'our'). These terms govern the supply, delivery and installation of all solar PV systems, battery storage systems, and associated equipment ('the System') at your nominated premises.
DEFINITIONS
In this agreement:
'CEC' means the Clean Energy Council.
'Installation Date' means the date nominated for installation as set out in the Quote or as otherwise notified to you.
'Premises' means the address specified in the Quote.
'Quote' means the written quotation provided by us detailing the System, price, and Installation Date.
'STCs' means Small-scale Technology Certificates created under the Small-scale Renewable Energy Scheme administered by the Clean Energy Regulator.
'System' means the solar PV panels, inverter, battery storage (where applicable), mounting hardware, cabling, and all other components described in the Quote.
2. AGREEMENT TO PURCHASE
2.1 On payment of a deposit, you agree to purchase the System described in the Quote, subject to these terms and conditions.
2.2 We will arrange the supply and installation of the System for the price stated in the Quote, provided that:
the installation is technically feasible as a standard installation, or you agree to pay any additional costs for a non-standard installation;
you are eligible for, and meet the conditions of, the STC incentive (where applicable);
you provide us with all required information by any specified dates;
your meter box and switchboard comply with applicable electrical safety regulations and are in good condition; and
Grid Connection Approval is granted (where applicable).
2.3 Ownership of the System passes to you upon payment in full of the purchase price.
2.4 Your purchase will not be final until: (a) you have paid the deposit; and (b) your electricity distributor has granted Grid Connection Approval (where required).
3. CLEAN ENERGY COUNCIL CODE OF CONDUCT
3.1 5 Points Electric is a CEC-accredited installer and designer. We will comply with the Clean Energy Council Solar PV Retailer Code of Conduct and all relevant Australian Standards.
3.2 All installations will be performed by, or under the supervision of, CEC-accredited designers and installers, and licensed electricians, in accordance with relevant NSW and Commonwealth laws and standards.
4. QUOTE AND PRICING
4.1 All prices in the Quote are inclusive of GST unless otherwise stated.
4.2 Quotes are valid for 30 calendar days from the date of issue, unless otherwise stated.
4.3 We may increase the price to cover new or increased costs if:
it is reasonable to do so and we are not prohibited by law;
we give you written notice of the increase at least 7 days before the Installation Date; and
the increase arises from changes beyond our reasonable control (e.g. changes to STC pricing, material costs, or regulatory requirements).
4.4 If we notify you of a price increase, you may end this agreement within 5 business days of receiving that notice. If you do not notify us that you wish to end the agreement, you will be taken to have accepted the increase.
4.5 The quoted price accounts for the current STC market price. If you cause a delay to the Installation Date and STC prices change in the interim, the price may be recalculated. Either party may withdraw from the agreement in this circumstance, with a full deposit refund.
5. PAYMENT
5.1 A deposit is payable upon acceptance of the Quote, as specified therein.
5.2 The balance of the purchase price is due and payable on or before the day of installation, by cleared funds (cash, card or bank transfer).
5.3 If you book an installation date but fail to be present, fail to have payment ready, or fail to provide access to the Premises, we reserve the right to charge reasonable costs incurred as a result.
5.4 If you fail to pay any amount due, we are entitled to charge interest at the rate applicable to judgment debts in the Supreme Court of NSW, together with any reasonable debt recovery costs (including legal costs).
5.5 Where applicable, we will claim STCs on your behalf as part-payment for the System. If the Clean Energy Regulator determines you are ineligible for STCs, you remain liable to us for that amount.
6. COOLING-OFF PERIOD & CANCELLATION
6.1 You have the right to cancel this agreement within 10 business days from and including the day after you sign or receive this agreement (Cooling-Off Period). You will receive a full refund of any deposit paid.
6.2 After the Cooling-Off Period but before installation commences, you may cancel on written notice. You will receive a refund of your deposit less any reasonable administration or procurement costs incurred. We generally commence procurement of materials approximately two weeks from the Quote date.
6.3 If you cancel after materials have been procured, you may be liable for the cost of any materials ordered specifically for your installation.
7. REFUNDS
We will promptly refund all money paid by you if the agreement ends before installation due to any of the following:
we have not installed the System within the agreed timeframe and you elect to end the agreement;
you exercise your right to end the agreement due to a price increase under clause 4.4;
Grid Connection Approval is refused;
you cancel within the Cooling-Off Period; or
we propose a material change to the installation design without your consent.
8. ACCESSING THE PREMISES
8.1 You grant us and our contractors permission to enter and remain at the Premises for site inspections, delivery and installation of the System, at reasonable times with at least 3 business days' notice.
8.2 You or your authorised representative must be present at the Premises for any site inspection and for the installation.
8.3 You must ensure safe and convenient access to all parts of the Premises necessary for the installation, and that the Premises (including roof, supporting structures, and electrical wiring) are sound and capable of accommodating the System.
9. DELIVERY AND INSTALLATION
Delivery
9.1 We will arrange delivery of the System to the Premises. Risk of loss, theft, or damage to the System passes to you on delivery.
Installation Date
9.2 We will use reasonable endeavours to install the System on the Installation Date. The Installation Date is an intended date, not a strict deadline. We will not be liable for delays beyond our reasonable control.
9.3 If we cannot meet the Installation Date, we will notify you and propose a revised date. If the System is not installed within a reasonable time after the original date, you may end the agreement and receive a refund under clause 7.
Installation Requirements
9.4 All installations will be performed by or under the supervision of a CEC-accredited installer and licensed electrician, in accordance with CEC Design and Install Guidelines and all applicable NSW electrical and building regulations.
9.5 After installation, we will provide you with all required certificates of electrical safety and compliance documentation.
9.6 We take all reasonable precautions during installation. However, we are not liable for: (a) pre-existing structural deficiencies in the roof; (b) the roof's ability to carry the weight of the System; (c) effects on any existing roof manufacturer's warranty; or (d) damage not caused by our negligence or breach of this agreement.
Post-Installation
9.7 Following installation, our installer will demonstrate how to read energy output on the inverter and explain the shutdown procedure. We will provide all relevant user manuals, warranty documents and maintenance guides.
10. WARRANTIES
10.1 5 Points Electric provides a 10-year workmanship warranty on all installations, covering defects in workmanship and installation quality. This is separate from, and in addition to, any product warranties provided by manufacturers.
10.2 During the workmanship warranty period, if your System suffers a fault attributable to our workmanship, we will rectify the System at no cost to you, including all associated labour and component costs.
10.3 Product warranties are provided by the relevant manufacturers and vary by product. We will provide you with all manufacturer warranty documentation.
10.4 Warranties do not apply to damage or defects caused by:
accident, negligence, misuse, theft, vandalism, fire, water, electrical surge, lightning strike, or other external peril;
conditions outside the specification of the products (including electrical power fluctuations, temperature extremes, humidity, or dust);
any repair, relocation, or alteration performed by a person other than us or our authorised agents;
any cause other than normal use; or
failure to maintain the System in accordance with our maintenance documentation.
10.5 System performance is subject to local environmental factors including roof orientation and pitch, hours of direct sunlight, cloud cover, shading, and seasonal variation. Energy output is a reasonable measure of performance; projected savings are indicative only.
11. LIABILITIES AND RISK
11.1 Insurance: The ownership and insurance risk of the System passes to you upon installation. We recommend you contact your home insurer to ensure your policy covers the installed System.
11.2 STCs and Solar Credits: We accept no liability for your eligibility for, or the value of, STCs, or for any decisions made by the Clean Energy Regulator.
11.3 Feed-in Tariffs: We accept no liability for feed-in tariff rates, eligibility, or availability. These arrangements are between you and your energy retailer, and are subject to State and Territory law. You should contact your retailer before installation. Note that this agreement does not include the cost of a new electricity meter, which will be charged by your energy retailer or distributor.
11.4 State Government Rebates: We claim the applicable Federal Government STC incentive on your behalf and pass this on through a discounted price. We do not apply for or guarantee any State Government rebates — this is your sole responsibility.
11.5 To the extent permitted by law, our total liability to you is limited to the value of the System as set out in the Quote.
12. GRID CONNECTION & APPROVALS
12.1 We will apply for Grid Connection Approval on your behalf, keep you updated on progress, and promptly notify you of the outcome.
12.2 If Grid Connection Approval is refused, this agreement will end and we will refund all money paid.
12.3 You are responsible for any other approvals, permits, or consents required for the installation (e.g. council permits, strata approval). Delays in obtaining such approvals do not affect your payment obligations.
13. STCs — SMALL-SCALE TECHNOLOGY CERTIFICATES
13.1 By signing the STC assignment form, you assign all rights to create STCs to 5 Points Electric as part payment for the System.
13.2 STCs are a financial incentive (not a rebate) under Commonwealth law. If the Clean Energy Regulator does not approve STC creation for any reason, the full Sale Price (including the STC component) becomes immediately payable by you.
13.3 We may sell your STCs through the open STC market or the STC Clearing House. Sale through the Clearing House is not guaranteed to occur at a fixed price or within a specific timeframe.
14. TERMINATION
14.1 We may terminate this agreement if:
you breach a material term of this agreement and fail to remedy the breach within 7 days of notice; or
supplier price increases or supply-chain delays make fulfilment unreasonable, in which case we will refund your deposit in full.
14.2 You may terminate this agreement as set out in clauses 6 and 7.
15. SYSTEM MAINTENANCE
15.1 We will provide you with maintenance documentation for the System at or before handover.
15.2 It is your responsibility to maintain the System in accordance with that documentation. Failure to do so may affect your warranty entitlements.
16. PRIVACY
16.1 We will collect and use your personal information only for the purposes of this agreement, including for processing STCs, applying for grid connection, and fulfilling our contractual obligations.
16.2 We will provide your information to our contractors, installers, and relevant regulatory bodies only as necessary to fulfil this agreement.
16.3 We will not sell your personal information. Our full Privacy Policy is available on our website.
17. COMPLAINTS
17.1 If you have a complaint, please contact us using the details below. We handle all complaints in accordance with our Complaints Handling Policy, which complies with the CEC Solar PV Retailer Code of Conduct and AS ISO 10002.
17.2 If you are not satisfied with our resolution, you may escalate to NSW Fair Trading (13 32 20 | fairtrading.nsw.gov.au) or the Clean Energy Council (03 9929 4141 | cleanenergycouncil.org.au).
18. YOUR RIGHTS UNDER CONSUMER LAW
18.1 Nothing in these terms limits your rights under the Australian Consumer Law, including consumer guarantees relating to the supply of goods and services.
18.2 You may refer any complaint to the relevant federal, state, or territory consumer protection agency at any time.
19. GOVERNING LAW
19.1 This agreement is governed by the laws of New South Wales and the Commonwealth of Australia. Both parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
20. GENERAL
20.1 If any provision of this agreement is void or unenforceable, the remaining provisions continue in full force.
20.2 Our failure to exercise a right does not constitute a waiver of that right.
20.3 This agreement constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior representations and agreements.